User Data Deletion
If you have used a Lumin Agency service or an app that shared your information with us, you can ask us to delete personal data associated with your account.
REQUEST BY EMAIL
Start a deletion request
Email management@luminagency.co with the subject “Data deletion request.” Include the email address or account identifier associated with your use and the app or service involved. Please do not send your password or other sensitive credentials.
Email us to request deletion
What happens next
We’ll review your request and may ask for information needed to verify that it relates to you. We’ll delete personal data we can identify and are able to delete, subject to applicable legal, contractual, security, or recordkeeping obligations. We’ll confirm the outcome or explain if an exception applies.
Stop future sharing from connected accounts
If you connected an account through a third-party platform, revoke the app’s access in that platform’s account settings to stop future sharing. A request to Lumin Agency does not delete information held by the third-party platform, so contact that provider separately if you want its data removed too.